Dux AI
Dux AI · Moss Vale, NSW · est. 1915

An AI trained on every Dux hot-water system.

Dux AI is the home of our product trainers and Jess, the round-the-clock assistant. Troubleshooting, install steps, spec look-ups, and error codes — answered in seconds, for the tradespeople and homeowners who rely on Australian hot water.

Dux complete hot-water family — heat pump, electric storage, gas storage, gas continuous flow, and commercial systems
Your Dux AI assistant

Meet Jess.

Round-the-clock answers on every Dux and Thermann product — troubleshooting, install steps, specs, error codes.

Moss Vale production floor
Hot-water tanks on the paint conveyor
Operator at the welding cell
Technician inspecting an element fitting